Terms and Conditions

Terms and Conditions

Our Terms and Conditions are in place to ensure that all parties involved in the moving process know what their responsibilities are. The Terms and Conditions are in place to ensure that the move will go as planned and that no misunderstandings may occur on the given moving date. They are in place to ensure that the provided information is accurate so the correct size vehicle, number of movers and the correct tools are required to be able to conduct the move as agreed.

Where we use the words ‘You’ or ‘Your’ it means the customer. ‘We’, ‘Us’ or ‘Our’ means Speed-removals LDT.

Please note: These terms & conditions may be changed with the agreement of both the customer and Speed-removals Ltd. Please notify us if you wish to make any changes when making your booking. By confirming a booking with Speed-removals Ltd. you are agreeing to the following terms and conditions.

1. Minimum hour’s job

There are a minimum of 2 hours on all jobs, when you require van plus 1 or 2 men. Therefore, if you required 3 men and a van, a minimum of 3 hours on all jobs will be applied. Rates are charged in half hour increments.

      2. Congestion charge

Extra payment of £8.00 Pounds required if travelling through the congestion charge area.

3. Arrival times

Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays, we do not offer discounts for lateness.

4. Customer responsibility

• Parking must be arranged and is the responsibility of the customer. Any parking fines incurred will be added to the cost of the final bill.
• It is the client’s responsibility to be present at all addresses concerned throughout the moving process. Speed-removals will not be held responsible if the property is left unattended.
• It is the costumer responsibility to provide us a list of all items to be covered by our goods in transit insurance.

5. Our responsibility

•  It is our responsibility to deliver your goods to you undamaged. By “undamaged we mean in the same condition as they were in the time when they were packed or otherwise made ready for transportation and/or storage.
• In the event of loss of or damage to your goods caused by negligence or breach of contract on our part, our liability to you is to be assessed as a sum equivalent to the coast of their repair or replacing, taking into account their age and condition immediately prior to their loss or damage subject to a maximum liability of £50.00 per item.

6. Hourly charge

The Hourly charge rate applies when travelling inside the M25.

Outside M25, the charging rate is based on MPT (miles, petrol and time spent).

7. Customer misbehavior

We reserve the right to refuse, cease or stop the job at any point if our staff is abused – verbally or otherwise.  

8. Cancelation

If you postpone or cancel after your booking is confirmed, you will be charged nil if you give us six days notice an advance of the confirmed quote. If you postpone or cancel within five days of the start time of the move you will be charged 30% of the confirmed quote. If you postpone or cancel within 72 hours of the start time of the move you will be charged 40% of the confirmed quote.

9. Property access

If the property access is not suitable for the removal vehicle to get within 20 meters of the doorway, and as a result the removal contractors have to do additional work not included in the   quotation, an additional charge will add.

10. Insurance

Our Goods in Transit insurance claims are subject to an excess of £200.00 payable at begging of the claim. Weather the claim will be successful or not, the excess fee would not be refundable. Our insurance which is included in the price quoted it’s for GOODS IN TRANSIT only, and will only cover items while in Transit and not any damages inside the property. Should you need further cover for you move, please contact an insurance broker and obtain appropriate insurance cover.

11. Self-packing

Speed-removals LTD will not be held responsible for any damage caused by any inappropriate self-packing. 

12. Restricted items not to be moved

The following items are not permitted to be removed unless previously agreed and an inventory is submitted in writing to the Suppliers and Contractors:

Jewellery, watches, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections. Prohibited or stolen items, drugs, dangerous, damaging or explosive items, including gas bottles, firearms, and ammunition. 

 13. 100% Satisfaction or your money back

Speed- removals LTD is a professional fully insured company with a highly trained team, however if during your removal we commit the three following faults, you will be entitle to your money back.

• Any damage within the premises.
• Any damage caused to your belongings
• Any misbehavior of the removal staff